Custom Floral Event Decor Deposit
Upon completion of your deposit, and your acceptance of our Event Rental terms, production will begin on your one of a kind florals!
Event Rental + Damage Policy
At Sugarbird, we take pride in delivering high-quality, eco-friendly floral arrangements to our clients. However, we understand that accidents can happen. Please read our damage policy below for guidance on handling any issues regarding damaged products:
Event Rental
Florals will be installed up to 3 hours prior to event start and will be available for up to 24 hours
Client will let Sugarbird know what time for pickup if earlier than 24 hour period.
Event Rental includes drop-off, installation and pick up by Sugarbird team.
Rentals are designed for indoor use but can be placed outdoors. Please note that when you book your deposit.
Full invoice will need to be paid by completion of install for your event. We accept cash, check or card.
Inspection Upon Delivery:
Upon receiving your floral arrangement, please inspect it carefully. Notify us immediately (before we leave after installation) if there are any issues or damages.
Resolution Options:
Depending on the extent of the damage and the situation, we will offer one of the following resolutions:
Replacement: We may offer to replace the damaged items with a new arrangement of equal value.
Refund: In some cases, a partial or full refund may be issued.
Conditions for Refunds or Replacements:
Damage claims must be reported upon delivery to a Sugarbird representative.
Photos of the damaged product are required for assessment.
The damaged product must be retained for possible inspection or return.
Exceptions:
Damage caused by improper handling or neglect after delivery, such as exposure to extreme temperatures or accidents, may not be eligible for a refund or replacement.
Contact Us:
For any questions or to report damages, please contact our customer service team at sugarbird30a@gmail.com or 850-974-4710].
We strive to ensure your satisfaction with every order. Our goal is to resolve any issues promptly and to your satisfaction. Thank you for choosing Sugarbird.
Upon completion of your deposit, and your acceptance of our Event Rental terms, production will begin on your one of a kind florals!
Event Rental + Damage Policy
At Sugarbird, we take pride in delivering high-quality, eco-friendly floral arrangements to our clients. However, we understand that accidents can happen. Please read our damage policy below for guidance on handling any issues regarding damaged products:
Event Rental
Florals will be installed up to 3 hours prior to event start and will be available for up to 24 hours
Client will let Sugarbird know what time for pickup if earlier than 24 hour period.
Event Rental includes drop-off, installation and pick up by Sugarbird team.
Rentals are designed for indoor use but can be placed outdoors. Please note that when you book your deposit.
Full invoice will need to be paid by completion of install for your event. We accept cash, check or card.
Inspection Upon Delivery:
Upon receiving your floral arrangement, please inspect it carefully. Notify us immediately (before we leave after installation) if there are any issues or damages.
Resolution Options:
Depending on the extent of the damage and the situation, we will offer one of the following resolutions:
Replacement: We may offer to replace the damaged items with a new arrangement of equal value.
Refund: In some cases, a partial or full refund may be issued.
Conditions for Refunds or Replacements:
Damage claims must be reported upon delivery to a Sugarbird representative.
Photos of the damaged product are required for assessment.
The damaged product must be retained for possible inspection or return.
Exceptions:
Damage caused by improper handling or neglect after delivery, such as exposure to extreme temperatures or accidents, may not be eligible for a refund or replacement.
Contact Us:
For any questions or to report damages, please contact our customer service team at sugarbird30a@gmail.com or 850-974-4710].
We strive to ensure your satisfaction with every order. Our goal is to resolve any issues promptly and to your satisfaction. Thank you for choosing Sugarbird.
Upon completion of your deposit, and your acceptance of our Event Rental terms, production will begin on your one of a kind florals!
Event Rental + Damage Policy
At Sugarbird, we take pride in delivering high-quality, eco-friendly floral arrangements to our clients. However, we understand that accidents can happen. Please read our damage policy below for guidance on handling any issues regarding damaged products:
Event Rental
Florals will be installed up to 3 hours prior to event start and will be available for up to 24 hours
Client will let Sugarbird know what time for pickup if earlier than 24 hour period.
Event Rental includes drop-off, installation and pick up by Sugarbird team.
Rentals are designed for indoor use but can be placed outdoors. Please note that when you book your deposit.
Full invoice will need to be paid by completion of install for your event. We accept cash, check or card.
Inspection Upon Delivery:
Upon receiving your floral arrangement, please inspect it carefully. Notify us immediately (before we leave after installation) if there are any issues or damages.
Resolution Options:
Depending on the extent of the damage and the situation, we will offer one of the following resolutions:
Replacement: We may offer to replace the damaged items with a new arrangement of equal value.
Refund: In some cases, a partial or full refund may be issued.
Conditions for Refunds or Replacements:
Damage claims must be reported upon delivery to a Sugarbird representative.
Photos of the damaged product are required for assessment.
The damaged product must be retained for possible inspection or return.
Exceptions:
Damage caused by improper handling or neglect after delivery, such as exposure to extreme temperatures or accidents, may not be eligible for a refund or replacement.
Contact Us:
For any questions or to report damages, please contact our customer service team at sugarbird30a@gmail.com or 850-974-4710].
We strive to ensure your satisfaction with every order. Our goal is to resolve any issues promptly and to your satisfaction. Thank you for choosing Sugarbird.